Microsoft Dynamics 365 Field Service – Overview and Industry Focus

While it is no surprise that most people in field service management have heard about Microsoft 365, not many know the right use of its functionalities. It has been in the industry for several years now and only becoming a more vital part with each passing day.

There are several potential benefits to using an efficient software program like Microsoft Dynamics 365. This blog further aims to enlighten you about some of the features and their benefits in Field Service management.

What Is Microsoft Dynamics 365 Field Service?

Before knowing how Microsoft Dynamics 365 Field Service can benefit your company, you need to understand what it is and why you should consider using it. This business application is one of the first and most effective ways of ensuring that your organization can provide onsite service to customer locations.

How Does Microsoft Dynamics 365 Field Service Work?

It combines workflow automation, mobility and scheduling algorithms to help set-up workers to fix customer issues onsite. This cloud-based application facilitates customer relationship management (CRM) and enterprise resource planning (ERP). Along with artificial intelligence tools and productivity applications, Microsoft Dynamics 365 Field Service is undoubtedly a program you cannot miss out on.

What Does The Field Service Management Software Platform Include?

The Field Service Management software platform allows full work order management, which includes:

  • Full visibility of a customer’s service history, along with their work and case order management.
  • Asset management to further track configurations history and check the work completed on a particular asset.
  • Warranty, service and maintenance contracts, including SLA management.
  • Tracking customer identified issues, integrating IoT alerts and automatically creating maintenance tickets to further help manage work orders from several areas of your business.
  • Automation of processes for dispatch along with service scheduling, including easy drag and drop scheduling boards.
  • Mobile access to process a work order along with scanning bar codes, pictures, expense, inventory management and time management.

Why Should You Consider Using Microsoft Dynamics 365 Field Service?

A Field Service Management software can come in handy in a number of situations and further help your company grow. One of the main strengths of such an application is its flexibility for custom processes to get incorporated in the system.

With strong sales execution, customer references and this flexibility, Microsoft has swiftly become a leader in this sector. There are over 400,000 users in Europe alone. The most common types of customer industries that use this software include telecom, manufacturing, energy, insurance, and the public sector.

What Are Some Benefits Of Using Field Service Management Software?

There are many ways of using Field Service Management software that can help your business. Here mentioned are a couple of ways how.

  • Improved First-Time Fix Rates:

Microsoft Dynamics 365 Field Service allows the mobiles workers to know what skills and tools might be required before they arrive at a job. Not only that, but the cost involved, time expectancy, and a full view of the customer are provided. This further helps make the process faster and more efficient.

  • Knowledgeable Dispatchers:

This software allows a dispatcher to know which mobile worker is available and appropriately stocked for the job. This information can help them schedule the jobs more efficiently, further providing better service.

It can also eliminate the need to call around for updates that can be used to communicate with the customers and complete the work. With this software, there is no reason for field engineers to turn up unprepared.

To Sum It Up

These are some of the advantages of implementing Field Service Management software in your business. However, if not properly used, this software program has absolutely no use. Even though learning it from scratch can be quite time-consuming, you can always hire professionals to help you with it.

If you are looking for one of the best service providers for Microsoft 365, Bemea has got you covered. Their experts have been in the industry for years and know what has to be done to get your company to the top. They offer guidance at every step in a business and is surely a worthwhile investment if you want to see your company grow fast and consistently.