Restaurant operator Cravia centralizes and streamlines operations with Microsoft Dynamics 365

Restaurant operator Cravia centralizes and streamlines operations with Microsoft Dynamics 365

Headquartered in Dubai, Cravia is one of the fastest growing food and beverage (F&B) organizations in the region. With different brands and chains in its portfolio, Cravia needed to centralize its business processes and operations on a single platform. It streamlined its financial records and achieved more supply chain efficiencies by implementing Microsoft Dynamics 365 Supply Chain Management and Finance and Operations. Using Microsoft Power platform, Cravia also boosted its workflow efficiency and data visibility. With reduced manual processes, human error, and dependencies, the company now has more freedom to grow.

Since 2001, Cravia has served excellent food and offered world-class hospitality services in the United Arab Emirates (UAE) and the Kingdom of Saudi Arabia (KSA). It serves millions through franchises of chains such as Cinnabon, Seattle’s Best Coffee, and others. “Cravia is focused on only one thing: providing high-quality food to our customers,” says Fahd Nazir, CIO at Cravia.

In 2021, Cravia was managing the different chains independently. This resulted in multiple challenges to manage finances, supply chain, and inventories, which slowed down processes across brands and offices. The team didn’t have sufficient visibility of procurement and human resources, making it challenging for management to track inventory and other resources or events. Lack of automation and business inefficiencies made scaling up a challenge, particularly when the demand for Cravia’s brands rose during the COVID-19 pandemic.

“We already had an enterprise resource planning (ERP) system in place, but it was not centralized. Different servers were producing different reports for various teams, and we had to recompile them,” says Nazir. “This took a lot of time. It was also important to have the necessary information readily available for all employees, especially those in our head office.”

Towards more centralization

“When we were deciding which ERP solution to choose, I was leaning towards Microsoft because it’s a brand I have trusted for 20 years. Microsoft also offered a comprehensive solution for what we needed and a smooth implementation process,” explains Nazir. Cravia implemented Microsoft Dynamics 365 Finance and Supply Chain Management with the help of Microsoft Gold Partner, Business Experts Gulf.

Everything from payroll to recipe management and procurement to customer loyalty is now processed and automated in one system. “Because it’s all in one environment, we have better control, and the IT department can easily manage our processes. We also save time on handling our finances and supply chain and reducing human error, thanks to automation,” says Nazir. “I’ve found the system easy to use, scalable, and secure.” Cravia also updated its standard operating procedures, relying on Microsoft collaboration tools such as the vendor portal. “We are already seeing increased efficiency in processes such as payables, payments and production. This allows our accountants to spend a decent portion of their time on data analysis which in the past would have been spent on entry,” adds Syed Adeel Ahmed, Group Financial Controller at Cravia.

Furthermore, the team can now access real-time data with Power BI, enabling them to be more agile and flexible in solving issues and minimizing losses. “Gaining access to real-time data is a game-changer. Once we have more visibility, we can optimize our operations to produce more savings,” says Nazir. “We have centralized all our processes which has provided visibility on our end-to-end workflow. Now that our data is traceable, we can identify exceptions in a timely manner and create more accountability for individual tasks,” adds Ahmed.

Equipped for growth

Having a centralized system has also set up Cravia for seamless business growth in new locations. “We have full control of our resources and operations in new locations, making it easy to create a guided environment where new teams can access only specific systems. Since we integrated our customer relationship management (CRM) software with Outlook on Microsoft 365, creating new users or giving them access has been straightforward.”

With Microsoft 365, Cravia can more easily access files and emails. This facilitates seamless handovers between teams when taking over work. “We don’t need to learn everything about a project’s background beforehand because anyone can easily access files and information online. This smooth continuity has also been a game-changer for me,” says Nazir.

Partnering for the future

As Cravia continues to serve customers in new locations, the team looks to leverage more Microsoft solutions. “We’re still only using 20 percent of the features available—there’s more to explore,” shares Nazir. “In the future, we will be looking to rely on Microsoft’s point of sales services. Currently, we have 40 virtual machines hosted on Azure and are migrating most of our services to Azure to generate better business continuity, data security and reliability,” explains Nazir. “We will completely integrate our sales and our human resource solutions in the system,” adds Ahmed. “We see our partnership with Business Experts Gulf and Microsoft as a long-term strategic investment that makes Cravia a technology enabled restaurant operator.”

For further success, Cravia hopes to continue its partnership with Microsoft in the years to come. “Microsoft Dynamics 365 has become part of our DNA. There are many new brands and countries in the pipeline. And wherever we go, Dynamics 365 will go with us,” he concludes.

Resource:

https://customers.microsoft.com/en-us/story/1539506565622785723-cravia-consumer-goods-dynamics-365-en-united-arab-emirates

UAE retailer brings efficiency and centralized data to its stores with Dynamics 365

For four decades, Al Tannan has brought joy and functionality to homes in the United Arab Emirates. To better manage its supply chain, enhance efficiency and leverage data for faster business decisions, Al Tannan turned to Microsoft Dynamics 365. The cloud-based, user-friendly system centralized all of Al Tannan’s 12 stores under one platform. After the migration, Al Tannan eliminated manual work and streamlined its processes, reducing inventory time for a store from 14 to 4 hours. The team also gained visibility with data, enabling employees to monitor and solve issues faster and improve customer experience.

Since 1982, Al Tannan has been filling the homes of its customers with joy and functionality. The Dubai-based company creates and delivers quality products from kitchenware and home equipment to toys and collectibles, with an emphasis on excellence in customer experience.

Less than two years ago, Al Tannan had difficulty managing its supply chain and dependencies in daily tasks. The company was looking for a more streamlined workflow to improve business efficiency and financial planning. It needed a system that can help them analyze and manage data, keep track of records and documents and identify key areas of focus. “Initially, we were a group of six different companies operating on different software,” explains Hassan Tamimi, the Managing Director at Al Tannan. “Our team often had to double its effort. For example, we would create the product on the retail side, then create it on the back end, and then again for the accounting team. It was hard for us to track or control the manual workflow. This also resulted in a lot of human error.

Choosing a partner

Al Tannan was looking for a cloud-based, user-friendly, easy-to-use system that could be integrated with their legacy systems. After evaluating options, the team chose Microsoft Dynamics 365 Finance & Operations, Office 365 and Power BI. “We went with Microsoft because of the Microsoft partner operating in the area, Business Experts Gulf,” shares Tamimi. “They understood what we needed, answered our questions and helped us move forward. They scheduled a series of meetings and training sessions for our teams, gave us a step-by-step guide and helped us understand the types of data we would need to retrieve from Dynamics 365.”

The solution was implemented before the COVID-19 lockdown, which gave the Al Tannan team more than enough time to get familiar with the tools. “We did a lot of sessions with Business Experts to enhance knowledge and training. The COVID-19 pandemic was a good opportunity to catch up. When things opened up again, we were ready to reconnect with the world,” says Tamimi.

Unifying all processes for efficiency

Microsoft’s Enterprise Resource Planning (ERP) solution brought all internal processes into one dashboard. This removed the need for manual handling of the finances and the supply chain. It also brought reliable sales tracking, increased profits and productivity. “Previously, we had six administrative departments, now we only have one which makes our life so much easier,” says Tamimi. “It used to take us 12-14 hours to do an inventory on an entire store. Now it takes us 3-4 hours. That is a massive difference in retail. Now that everything is under one roof, the accounts are linked and we no longer need to enter things manually.”

“Previously, it took us 12-14 hours to do an inventory on an entire store. Now it takes us 3-4 hours. That is a massive difference in retail.”

Hassan Tamimi: Managing Director

Al Tannan Group

With data now being centralized, the team eliminated repetitive and redundant tasks, optimizing manpower and making the entire process more streamlined. The integration with Office 365 provided added benefits for the employees. “It is so easy to go into Dynamics and export data as an Excel file, making things simple for the accounts team. The flexibility between the different software is very important,” adds Tamimi.

Efficient problem-solving with data

The increase in efficiency and productivity was also partially due to the adoption of Power BI. Having greater control over managing and visualizing data, the team can now quickly track sales and inventory and generate new leads. “In the past, we depended on the stores without an Internet connection for sales monitoring,” says Tamimi. “We also didn’t have a dynamic view of our inventory. We had trouble with the availability and the syncing of the data. Now that we are on a cloud server, we obtain live data and a historical account of all information.”

Bringing the head office and the branches together under one platform and gaining accurate insights also made it easier and faster to detect and fix issues. “Dynamics 365 makes it easier to centrally monitor accurate numbers and find issues when they arise. We no longer have people running around trying to fix issues. They are spending time more productively on other matters. With everything plugged in together, they can look at all the information and easily identify the technical problems. These small things have made a huge difference in our operations. The bird’s-eye view improves our sales. It’s fantastic.”

Standing stronger on the cloud

Migrating the processes to the cloud also ensured more reliability and service availability. “In the past, we relied on an on-premises server for the retail side of things and sometimes the system went down, which prevented sales,” explains Tamimi. “This also created a burden on the store with manual invoice generation and other hassle. With Dynamic 365, we have an offline and an online version so even with downtime, there is no problem. Downtime itself was reduced, we are up and running 99.9% of the time, which is outstanding for us.” On the rare occasion when issues do arise, the team receives support much faster with a dedicated in-house team or business experts.

Ultimately and importantly, the changes improved customer experience. “The loyalty program offered through Dynamics 365 made it very easy to redeem and gain points. This made the customer journey throughout our stores easier,” says Tamimi. “Interestingly, the migration also impacted our enterprise customers. Our teams now have complete information about every customer.”

As for Al Tannan’s roadmap, the team is now considering using the Microsoft Dynamics Ecommerce and Customer Relationships Management (CRM) capabilities. “As we expand, it would be outstanding to have everything in one place,” says Tamimi. “We are also not using Power BI to its maximum capacity. It’s a fantastic solution and we intend to take full advantage in the future.”

Resource: 

https://customers.microsoft.com/en-us/story/1536447830398886004-altannan-retailers-power-bi-en-united-arab-emirates

Clickdimensions Social Media Marketing Software

Social Media Marketing Software, Click Dimensions: If you’re like most small and medium-sized online businesses, you understand the importance of social media marketing. After all, social media provides an incredible way to reach new customers and grow your business. But what you may not realize is that Click Dimensions is the perfect solution for boosting your social media marketing efforts. Here is a glimpse of all you need to know about Click Dimensions.

1. What is Click Dimensions, and what does it do?

Click Dimensions is a social media marketing software that provides users with the tools they need to manage their social media channels and increase revenue efficiently. The software is designed to work with your existing social media marketing efforts and help you reach new customers.

What does it do?

Click Dimensions provides users with the ability to:

Easily create and manage social media campaigns:

With Click Dimensions, you can quickly create and manage social media campaigns from start to finish. The software makes it easy to track your progress and measure results so you can adjust your strategy on the fly.

Schedule and publish content on social media channels:

Click Dimensions makes it easy to schedule and publish content on social media channels. With the software, you can ensure that your content is always fresh and relevant to your audience.

Engage with customers on social media:

Click Dimensions provides many features that make it easy to engage with customers on social media. With the software, you can respond to comments, track customer sentiment, and measure the success of your social media campaigns.

Monitor social media activity and track results:

Click Dimensions provides detailed social media activity reports so you can track the results of your campaigns. With the software, you can easily see what’s working and what’s not so that you can make necessary adjustments.

2. What are some of the key features of Click Dimensions?

Some of the key features of Click Dimensions are that it is a cloud-based software. Moreover, it integrates with your existing social media marketing efforts. In addition, it helps you to reach new customers and manage your social channels more efficiently. With Click Dimensions, you can easily create and track social media campaigns, landing pages, and lead forms. You can also monitor your brand’s social media presence and engage with your audience across multiple channels. Additionally, Click Dimensions provides detailed analytics so you can track your progress and ROI over time.

3. Why should small and medium-sized businesses use Click Dimensions?

There are many reasons why small and medium-sized businesses should use Click Dimensions. As mentioned before, Click Dimensions is a great way to increase revenue with social media marketing. Additionally, Click Dimensions provides businesses with the ability to track their social media marketing campaigns and performance and create customized reports.

Another great reason to use Click Dimensions is that it integrates with many popular CRM systems, making it easy for businesses to manage their customer relationships. Additionally, Click Dimensions offers a wide range of features and tools that businesses can use to create and manage their social media campaigns.

Overall, Click Dimensions is a powerful and comprehensive social media marketing tool that can greatly benefit small and medium-sized businesses.

Social Media Marketing Software

4. How can Click Dimensions help businesses grow their social media presence?

There are a number of ways that Click Dimensions can help businesses grow their social media presence. One way is by providing tools to help businesses track their social media activity and engagement. So, this data can help businesses identify which content is resonating with their audience and where they may need to adjust their strategy. Additionally, Click Dimensions can automate some of the tasks associated with social media marketing, such as scheduling posts and publishing content across multiple platforms. This can free up time for businesses to focus on other aspects of their social media strategy or simply allow them to be more present at the moment. Ultimately, Click Dimensions can help businesses save time and grow their social media presence in a more efficient and effective way.

Also Read: Top Benefits of a Warehouse Management System

5. How to get started with Click Dimensions?

Getting started with Click Dimensions is easy! Simply create an account and then start creating your social media campaigns. Once you’ve created your campaign, you can then start tracking your progress and engagement. You can also get help from Microsoft and Click Dimension’s official Gold partner, Business Experts Gulf (BEG), to get started with Click Dimensions.  BEG will help you understand how to use Click Dimensions features and tools to create and manage your social media campaigns.

Moreover, it provides you with guidance on how to grow your social media presence. So what are you waiting for? Contact Business Experts Gulf today and get started with Click Dimensions!

For more information, contact us at info@bemea.com or call us at 00971 4 421 4909. You can also connect with us on our LinkedIn page Business Experts Gulf-Microsoft Gold Partner.

Final Words

Suppose you’re looking for a way to take your online business to the next level. Consider Click Dimensions! This social media marketing software is designed to work with your existing social media marketing efforts and help you reach new customers, and manage your social channels more efficiently. With Click Dimensions, you can easily create and track social media campaigns, landing pages, and lead forms. You can also monitor your brand’s social media presence, engage with your audience across multiple channels, and track your progress and ROI over time. So why wait? Get started today and see the results for yourself!

For more information, contact us at info@bemea.com or call us at 00971 4 421 4909. You can also connect with us on our LinkedIn page Business Experts Gulf.

Microsoft Dynamics 365 Commerce

Microsoft Dynamics 365 Commerce: As businesses continue to move online, Microsoft Dynamics 365 Commerce is quickly becoming the platform of choice for e-commerce. Furthermore, this cloud-based platform provides a comprehensive set of capabilities to help businesses run their digital storefronts, including order management, inventory tracking, customer service, and more. So, it’s perfect for businesses of all sizes and offers a great return on investment.

What is Microsoft Dynamics 365 Commerce?

Dynamics 365 Commerce is a complete e-commerce solution that effectively helps businesses manage their online presence. The platform includes all the tools businesses need to create a professional online store, including a shopping cart, product catalog, order management, and customer service capabilities. Dynamics 365 Commerce also integrates with other Microsoft products and services, such as Azure and Office 365, making it ideal for businesses that want a complete e-commerce solution.

How does Dynamics 365 Commerce compare to other e-commerce solutions?

Dynamics 365 Commerce is a comprehensive e-commerce platform that offers a wide range of features and capabilities. Thanks to its ease of use and robust feature set, it compares favorably to other e-commerce solutions, such as Shopify and Magento. Moreover, Dynamics 365 Commerce is perfect for businesses of all sizes and offers a great return on investment.
In addition, the features of Dynamics 365 Commerce make it a great choice for businesses.
Furthermore, Dynamics 365 Commerce includes all the features businesses need to create a professional online store, including:

Microsoft Dynamics 365 Commerce

A shopping cart:

This lets customers add items to their shopping cart and checkout quickly and easily.

A product catalog:

This allows businesses to showcase their products and services online.

Order management:

This helps businesses manage orders, track inventory, and process payments.

Customer service:

This provides businesses with the tools they need to provide customer support online.

Integration with other Microsoft products and services:

This allows businesses to take advantage of the many features and capabilities of other Microsoft products.

How to get started with Dynamics 365 Commerce?

If you’re interested in using Dynamics 365 Commerce for your e-commerce needs, the first step is to sign up for a free trial. This will give you a chance to explore the platform and see how it can benefit your business. In addition, after you’ve signed up for a free trial, you can contact a Microsoft Gold partner such as BEG to help you get started using the platform.

Benefits of Dynamics 365 Commerce

There are many benefits to using Microsoft Dynamics 365 Commerce for your e-commerce needs. Some of the key benefits include:

Comprehensive e-commerce solution:

Dynamics 365 Commerce provides all the features businesses need to create a professional online store.

Ease of use:

Dynamics 365 Commerce is easy to use, making it perfect for businesses of all sizes.

Robust feature set:

Dynamics 365 Commerce includes many features that other e-commerce solutions don’t, such as order management and customer service capabilities.

Integration with other Microsoft products:

Dynamics 365 Commerce integrates with other Microsoft products, making it an ideal choice for businesses that want a complete e-commerce solution.

Great return on investment:

Dynamics 365 Commerce offers a great return on investment, making it a wise choice for businesses of all sizes.

Free trial:

Businesses can try Dynamics 365 Commerce for free before deciding if it’s the right solution for them.
If any business wants to incorporate all the features and take maximum benefits, they can contact a Microsoft Gold Partner such as Business Experts Gulf to help them get started with using Dynamics 365 Commerce.

Problems that e-commerce faces, and how to overcome these challenges?

The e-commerce industry is constantly evolving, and businesses that want to stay competitive need to be aware of this industry’s challenges. Here are some of the biggest problems that e-commerce businesses need to overcome:

  • The threat of cybercrime:

E-commerce businesses are at risk for cybercrime, and it’s important to take steps to protect your business from these threats. So, Dynamics 365 Commerce includes features that help businesses protect their data and keep their customers safe.

  • The need to stay up to date with technology:

Technology is constantly evolving, and e-commerce businesses need to stay up to date with the latest trends in order to remain competitive. So, Dynamics 365 Commerce includes features that help businesses keep up with the latest technology trends.

  • The need to provide a great customer experience:

The customer experience is key to the success of any e-commerce business. Therefore, Microsoft Dynamics 365 Commerce includes features that help businesses provide a great customer experience.

  • The need to compete with big players:

Big companies such as Amazon and Walmart have a significant presence in the e-commerce industry. In order to compete with these big players, businesses need to offer a unique customer experience. So, Dynamics 365 Commerce can help businesses differentiate themselves from the competition.

  • The challenge of managing inventory:

Inventory management is a challenge for any business, but it’s especially challenging for e-commerce businesses. So, Microsoft Dynamics 365 Commerce includes features that help businesses manage their inventory effectively.

  • The challenge of keeping up with orders:

Order management is a critical function for any e-commerce business. So, Dynamics 365 Commerce includes features that help businesses keep up with their orders.

These are just some of the challenges that e-commerce businesses face. So, Dynamics 365 Commerce can help businesses overcome these challenges and succeed in e-commerce.

Final Words

If you’re looking for a comprehensive e-commerce solution that is easy to use and integrates with other Microsoft products, Dynamics 365 Commerce may be the right choice for your business. Business Experts Gulf can help you get started with Dynamics 365 Commerce and take advantage of all its features.

For more information, contact us at info@bemea.com or call us at 00971 4 421 4909. You can also connect with us on our LinkedIn page Business Experts Gulf- Microsoft Gold Partner.

Business partner uae

Business Partner Microsoft UAE: There is a growing demand for digital services and content delivery in the workplace, and this has only increased as the digital economy has shot forward as a result of the growing e-commerce market. However, with this growth comes the need for digital-savvy employees to operate effectively in the workplace.

With the availability of digital services and content delivery, more and more businesses have been operating online and have been looking for ways to integrate these services into the workplace. The business world has seen the emergence of companies that operate online as businesses and have been looking to integrate their services into the workplace as well.

A few of the top-tier businesses have already collaborated with third-party business partners to operate integrated business solutions. And they have come to no other conclusion than to do the same with their own business partners. Partnering with a business partner will help you save time and resources, as you will be able to leverage the experience and resources.

Partnering with a business partner program in the UAE is a great way to become familiar with larger organizations, gain access to their vast networks, and gain access to technologies that you do not currently have access to or are not readily available in your organization.

What are some of the benefits of partnering with a business partner?

Here are some of the benefits of partnering with a business partner:

  • Increased collaboration between your business partners and your organization
  • Reduced organizational costs
  • Increased access to technologies
  • Re-discovered employee motivation
  • Increased understanding of stakeholders
  • Improved customer experience
  • Better communication with stakeholders
  • Increased employee retention

These benefits are just a few of the many that a business partner partnership will bring to your organization. There are many more benefits when partnering with a business partner, and these are just the tip of the iceberg. The best way to find these benefits is to partner with a business partner and see for yourself what these organizations can do for you.

How to partner with a business partner in UAE?

There are a few steps that you will need to take in order to partner with a business partner in the UAE. Before partnering with a business partner, you’ll need to assess your organization to see if there are things that your organization can gain from partnering with a business partner. You’ll also want to assess your current level of collaboration – is there room for improvement?

You’ll also want to think about how you’d like to collaborate with your chosen partner. Once you’ve assessed your organization and your current level of collaboration, you’ll want to find a business partner that you feel is a good match for your organization.

Determining which business partner is right for you

When choosing a business partner, you’ll want to look at various factors:

  • Size and scope of the business
  • Partner’s certifications and accreditations
  • Their experience with your industry
  • Partner’s size and expertise in your field
  • Their financial health and track record
  • The experience of the partners’ teams
  • Your partners’ availability and the timeline for introduction

Once you’ve assessed all of these factors, you’ll want to look at your own organization and see if there are any business partners that would be a good fit for your organization.

Assess your organization before partnering

When you are looking at joining a business partner, you’ll want to assess your organization first, so that you know what you are joining. In addition, you’ll need to check any areas of your organization that would benefit from working with a business partner. You’ll also want to make sure that you are aware of any potential risks or challenges that may come with partnering with a business partner.

When you are assessing your organization, you’ll want to look at several factors:

  • Your organization’s current level of collaboration
  • Available resources of your organization
  • Your organization’s current level of collaboration

Final Words: Should you partner with a business partner?

In a word, YES! Business partners are a great way to increase collaboration, and improve your workflow. Partnering with a business partner will give your organization access to the resources and customers. Moreover, business partners are a great way to increase collaboration between your organization and the larger business community. These are just a few of the many benefits that can be had when partnering with a business partner.

For more information, contact us at info@bemea.com or call us at 00971 4 421 4909. You can also connect with us on our LinkedIn page Business Experts Gulf.