Al Tannan, a leading Dubai-based retailer and distributor, partnered with Business Experts MEA to unify finance, supply chain, and retail operations on Microsoft Dynamics 365 Finance & Operations across its 12 stores. The transformation eliminated manual processes, reduced store inventory counting time by over 70% (from 14 hours to 4 hours), and delivered real-time business insights that enabled faster decision-making and an improved customer experience.
Business Situation:Â
Since 1982, Al Tannan has been filling the homes of its customers with joy and functionality. As the business expanded, operating across six separate companies using different software created fragmented processes, duplicate data entry, and limited visibility across operations. Manual workflows increased the risk of errors, made it difficult to manage the supply chain efficiently, and restricted accurate financial planning and reporting. Al Tannan needed a unified business platform to streamline operations, centralize data, improve process control, and support informed decision-making across the organization.
Partner Solution:
Business Experts MEA implemented Microsoft Dynamics 365 Finance & Operations, integrated with Microsoft 365 and Power BI, to provide Al Tannan with a unified, cloud-based business management platform. The solution consolidated finance, supply chain, inventory, retail operations, and reporting into a single system, eliminating manual processes and duplicate data entry. With real-time visibility across the business, automated workflows, and advanced analytics, Al Tannan gained greater operational control, improved financial management, and a scalable platform to support future growth.
Results:
- Consolidated six separate administrative departments into a single, centralized operation, improving efficiency and reducing operational complexity.
- Reduced store inventory counting time by over 70%, from 12–14 hours to just 3–4 hours.
- Eliminated duplicate data entry and manual processes by integrating finance, retail, and operations on a single platform.
- Improved financial reporting and analysis through seamless integration with Microsoft Excel and Microsoft 365.
- Enabled real-time visibility into sales, inventory, and business performance with Power BI dashboards, supporting faster and more informed decision-making.
- Enhanced issue detection and resolution through centralized monitoring, allowing employees to focus on higher-value activities instead of manual troubleshooting.
- Increased system reliability with a cloud-based platform, achieving 99.9% uptime and minimizing business disruptions through online and offline capabilities.
- Delivered a better customer experience with an integrated loyalty program and a complete 360-degree view of customer information, strengthening both retail and enterprise customer relationships.
Customer Testimonial:
“We chose Microsoft because of Business Experts MEA. Their team understood our business requirements, answered every question, and guided us through each stage of the implementation. They conducted training sessions, provided a clear step-by-step approach, and ensured we fully understood how to leverage Dynamics 365 for reporting and analytics.
Microsoft Dynamics 365 gave us the platform to integrate all our business entities and access powerful capabilities. From the beginning to the successful completion of the project, Business Experts MEA demonstrated exceptional expertise, professionalism, and commitment. Their dedication made our transition to Dynamics 365 smooth, efficient, and successful.”
- Hassan Tamimi, Managing Director, Al Tannan
