Promotion and Development Limited (PAD), a major player in retail real estate and mixed-use malls since 1984, was slowed down by spreadsheets, manual processes, and outdated systems. Tenant onboarding and lease renewals took too long, data was scattered, and the finance team spent hours fixing errors with no real-time view of occupancy or performance.
Working with BEMEA, PAD rolled out Microsoft Dynamics 365 Business Central with the eXperts Property 365 add-on. The new system automated the entire leasing cycle, linked operations directly to finance, and delivered live dashboards. Result: faster onboarding, fewer mistakes, automatic invoicing, and clear visibility that helps the team fill units quicker and plan smarter.
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Name of the Client
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Promotion and Development Limited
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Promotion and Development Limited
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Property / Retail Real Estate / Mixed-Use Mall
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Organization Size (no of employees)
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129
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Number of locations/legal entities
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7
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Technology implemented
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Microsoft Dynamics 365 Business Central + eXperts Property 365 (property/lease-management vertical) by Business Experts MEA LLC (BEMEA)
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Found year of the business
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1984
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Customer Challenges:
The organisation faced several operational and process-gaps:
- Because of manual and disparate workflows, onboarding new tenants (and renewals) was laborious and slow, impacting tenant satisfaction and delaying revenue recognition.
- Data inconsistency: contract, unit and customer details were stored in isolated spreadsheets or older systems, making reporting and audit readiness difficult.
- The finance team had to manually intervene: a drain on resources and prone to delays/errors.
- Lack of real-time insight into vacancies, unit-performance, lease durations, and maintenance cost trends, limiting proactive decision making and strategic forecasting.
- The client had ambitions to scale and modernise operations (including integration between leasing and finance systems) but was constrained by legacy tools and manual processes.
Partner Solution:
How Business Experts MEA (BEMEA) addressed your challenges:
- BEMEA deployed the eXperts Property 365 vertical built on Business Central, thereby delivering a unified platform that spans unit/property set-up, leasing lifecycle , tenant engagement, invoice posting and full financial integration.
- They replaced the legacy and spreadsheet-centric workflows with automated processes: lease-onboarding and renewals now follow predefined workflows, work orders and inspections are tracked, and contract set-up feeds directly into the finance system.
- BEMEA provided change-management and training support, ensuring the operations and finance teams were aligned and confident in adopting the new system.
Microsoft Products / Vertical Solutions Provided:
- Microsoft Dynamics 365 Business Central
- eXperts Property 365 (property/leasing)
Implementation Approach & Customization for Your Needs:
- Phase 1: Requirements gathering (tenant lifecycle, contract setup, invoicing, reporting)
- Phase 2: Configuration of eXperts Property 365 on BC, data migration from legacy system/spreadsheets.
- Phase 3: Custom workflows built for lease onboarding, renewals, terminations, invoice approval, and finance posting.
- Phase 4: Dashboard & analytics set up (occupancy, vacancy, lease metrics)
- Phase 5: Training of operations, leasing and finance teams; Go live; Post go live support and optimisation.
- Ongoing: Regular review and support by BEMEA to fine-tune, expand integrations and adopt further capabilities.
Customer Benefits
Quantifiable Outcomes:
- Reduction in tenant-onboarding/renewal cycle time.
- Decrease in manual data-entry/worksheet hours for the leasing/finance teams.
- Improvement in occupancy/vacancy visibility enabling better unit-utilisation (or revenue uplift).
- Finance postings now occur automatically with minimal manual intervention, improving accuracy and reducing month-end close time
- Real-time dashboards: leadership can now view occupancy and lease trends live rather than weekly/monthly delayed spreadsheet reports.
Improvements in Business Processes or Operational Efficiency:
- End-to-end leasing lifecycle is now governed by system workflows instead of ad-hoc spreadsheets and email approvals.
- Integrated unit/tenant data model ensures a “single source of truth” for operations and finance.
- Invoice approvals and postings are streamlined and automated, reducing errors and re-work.
- Dashboards and analytics allow property teams to spot emerging vacancies, monitor unit-performance and take proactive action.
- Change in business culture: operations moved from manual, reactive processes to system-driven, proactive workflows.
Enhanced Capabilities Gained (things the client couldn’t do before):
- Live occupancy/ vacancy dashboards accessible to leasing and finance teams.
- Automated contract renewals and termination workflows with approvals.
- Automatically posting lease invoices from leasing module into Business Central ledger.
Testimonial
“We worked with BEMEA & Cybernaptics in deploying eXperts Property 365 on Microsoft Dynamics 365 Business Central. The implementation of the project has been transformative for our operations. And Sairam Bandam in particular was helpful, responsive, knowledgeable and committed to our success. His guidance during the change journey made the difference between a typical system rollout and a game-changer for our leasing, operations and finance teams. We now operate with transparency, speed and confidence with continued support from Cybernaptics & BEMEA.”
— Dean Lam, Executive Director CEO, Promotion and Development
