Dominion Global is an international company delivering high-impact services and large-scale projects that support organizational efficiency and sustainability across digital transformation, industrial, energy, telecommunications, and infrastructure sectors. With a global footprint and an expansive client base spanning multiple regions, Dominion Global sought to modernize its invoicing processes in line with evolving regulatory requirements in the Kingdom of Saudi Arabia.
As Saudi Arabia’s ZATCA Phase 2 e-invoicing mandate came into force, Dominion Global needed to adopt a compliant end-to-end digital invoicing solution. The imperative was to adapt quickly to regulatory mandates without disrupting existing financial systems and to establish a scalable platform that could support growth, audit readiness, and seamless digital operations.
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Name of the Client
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Dominion Global
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Industry
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Energy/Telecommunications/Infrastructure
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Number of locations/legal entities
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1
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Year Established
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1999
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Customer Challenges:
Dominion Global’s finance and IT teams faced several critical challenges:
- Regulatory compliance: Implementing a solution that meets ZATCA Phase 2 e-invoicing requirements
- Automation needs: Reducing manual processes to improve accuracy and efficiency in invoice generation, validation, and submission
- ERP integration: Connecting the e-invoicing solution to their Microsoft Dynamics 365 Business Central system without significant modifications
- Data security & audit readiness: Ensuring secure, compliant storage and retrieval of invoice data
- Future scalability: Enabling a platform capable of adapting to new regulatory requirements and business growth
Partner Solution:
Business Experts MEA (BEMEA) implemented a ZATCA-certified e-invoicing middleware integrated directly with Microsoft Dynamics 365 Business Central. This allowed Dominion Global to leverage their existing ERP system while automating end-to-end invoice compliance processes.
Key solution capabilities
- ZATCA Phase 2 compliant e-invoicing middleware
- Direct integration with Microsoft Dynamics 365 Business Central for automated invoice generation
- Supports tax invoices, simplified invoices, credit notes, and debit notes
- Real-time and batch invoice submission to ZATCA
- Automatic QR code generation and structured XML archival
- Secure, long-term invoice storage and audit-ready compliance reporting
- Dashboards and analytics for invoice tracking, reconciliation, and financial visibility
This setup ensures that Dominion Global’s financial operations remain efficient, automated, and fully compliant, without the need for major ERP modifications.
How BEMEA Addressed Customer Challenges
ZATCA Compliance in Dynamics 365 Business Central
BEMEA configured the e-invoicing middleware to operate seamlessly with Business Central, ensuring full ZATCA Phase 2 compliance including invoice validation, clearance, and reporting.
Seamless ERP integration
The solution leveraged API-based integration with Business Central, maintaining ERP integrity while enabling automated invoice generation, submission, and archiving.
Automation & efficiency
Manual invoice workflows were replaced with fully automated processes, reducing errors, increasing throughout, and ensuring real-time compliance monitoring.
Testing & Go-Live support
BEMEA led sandbox testing, UAT, simulation, and production deployment to guarantee smooth, risk-free go-live.
Training & managed services
Dominion Global received comprehensive support, including:
- User training and documentation
- L1-L3 technical support for e-invoicing operations
- Continuous monitoring and updates for compliance changes
Results & Business Impact
Full ZATCA Phase 2 compliance achieved within required timelines
✔ Automated invoice processing reduced manual effort and errors
✔ Faster, reliable submission of invoices to ZATCA
✔ Enhanced financial visibility with real-time dashboards and reporting
✔ Future-ready, scalable integration with Business Central for ongoing compliance and growth
Testimonial
Our partnership with Business Experts MEA was instrumental in helping us meet the stringent requirements of ZATCA Phase 2 e-invoicing mandate. The entire project team demonstrated deep technical expertise and a strong understanding of regulatory compliance, ensuring a seamless integration between our existing systems and Microsoft Dynamics 365 Business Central with the e-invoicing solution. The implementation was carried out smoothly without disrupting our operations, and the project was delivered on time while fully meeting the required compliance standards.
Beyond the implementation, BEMEA’s dedicated Business Central managed services and IT support have provided us with ongoing system stability, proactive support, and continuous optimization. Their commitment to excellence gives us confidence as we grow and adapt to future regulatory and operational innovations.”
- Ruben Sagaseta Garcia, Corporate Services Director – Middle East at Dominion Global.
