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Microsoft Dynamics 365 Gets New Copilot Capabilities

by admin / November 30, 2023

Microsoft Dynamics 365 Gets New Copilot Capabilities

Virtual assistants (AI) are all the rage in the tech world, and Microsoft Dynamics 365 is setting the bar high with Dynamics 365 Copilot, a new AI-powered CRM assistant.

Microsoft Dynamics Copilot’s natural language processing and next-generation AI capabilities can help you transform your words into effective productivity. Simply stating what you need in plain English will help you construct apps, segments, and flows more quickly, as well as emails and content.

Furthermore, it is not exclusive to CRM software. All Microsoft Dynamics 365 Business Applications will have built-in Copilot AI functionality. Thus, you can increase your productivity in various applications by using AI.

Microsoft Dynamics 365 ERP is receiving some generative AI through new Copilot features.

Dynamics 365 Project Operations, which handles project management; Dynamics 365 Finance, which takes credit and payment management; and Dynamics 365 Supply Chain Management, which manages procurement, will all get the new Copilot capabilities.

According to Microsoft, the new features are available for public preview and should be part of the Dynamics 365 upgrade release in October.

Integrating Copilot AI into the programme aims to automate and infuse intelligence into manual procedures.

Quickly Creating Project Plans

Project managers can enhance the process of developing project plans by utilising Dynamics 365 Project Operations. Usually a laborious manual procedure, Copilot can assist a project manager in swiftly creating a program by providing a template based on prior initiatives. It may also suggest resource allocations for the undertaking.

Additionally, Microsoft 365 Copilot continuously assesses the project for risks and, if issues arise, can recommend strategies for mitigating such risks.

Additionally, project managers can utilize Copilot to quickly create periodic status reports or summary reports, which would take hours to complete by hand. Project managers can review statements and make any corrections, though.

Collection agents may quickly access credit and payment history using the Copilot features in Dynamics 365 Finance, which enables them to priorities accounts and customize consumer communications.

Hopefully, this would simplify maintaining positive client connections and ensuring cash flow by providing timely payments.

Customers may use Microsoft 365 Copilot to reply to and modify purchase orders and more effectively evaluate the implications and risks of sourcing for Dynamics 365 Supply Chain Management, which will help them make smarter procurement decisions. Customer’s acceptance of AI for ERP functionality depends on data management and security.

The OpenAI-based enterprise AI Copilot 365 uses a sizable language model trained on Azure infrastructure. It complies with Microsoft’s data security and international data residency standards. Additionally, Copilot 365 restricts user interaction context to the business application.

Creating More Effective Commercial Applications For AI

Microsoft is leading the way in transforming the discourse surrounding the business applications of generative AI by integrating Copilot 365 AI capabilities for ERP operations.

For instance, businesses have long faced difficulties handling the massive volume of labour in managing accounts payable and other financial duties, including notifications to suppliers, change orders, and collections.

It is noteworthy that Microsoft was among the first ERPs to enter the market with a well-thought-out strategy that addressed generative AI business use cases, in contrast to many other ERPs. Microsoft is ahead of many of its rivals in the AI space because of Copilot 365, which allows them to create reports within an operations team, summarise vast amounts of data, and then communicate on the collections and invoicing side.

He said this could help Dynamics 365 compete more successfully against cloud ERP solutions catering to midmarket businesses. Still, it might not have much of an impact on more capable ERP solutions.

Are Copilot 365’s supply chain, operations, and finance skills sufficient to compensate for the more robust software package features? Perhaps not, but it’s unquestionably a positive move.

The Copilot approach in Dynamics 365 is remarkable since it encompasses nearly all aspects of supply chain management, CRM, and ERP. Due to OpenAI’s utilisation of Azure for research and development, Microsoft appears ahead of the competition.

Dynamics 365 temporarily beats out rival ERP systems thanks to its strong business use cases in project management and finance provided by Copilot 365.

Although it’s unquestionably superior [to what the rivals now have], everyone will eventually catch up. Microsoft is currently more advanced and all-encompassing.


Consider Copilot like ChatGPT, but integrated inside your company. To deliver contextual, customised solutions, it can access external data and your knowledge resources, customer communications, and CRM data.

BEMEA is excited about the future developments of Copilot and the addition of new conversational features. Please check back for updates regarding Dynamics 365 Copilot, and please get in touch with us with any inquiries regarding these new features.