Microsoft Dynamics 365 for Customer Service

The journey of acquiring a customer is not an easy task; the same is the journey to maintain the customer in our business. The success of a company depends on how happy their customers are.

Be proactive. Dynamics 365 for Customer service helps you better understand how your customers are tracking and in what way are you assisting them.

When issues arrive, give your customer the solution to resolve them by self or provide them with touchpoints so that they can contact you whenever and wherever on the go.

360-degree customer views with personalized service are the key feature of Microsoft Dynamics 365 for
Customer service. The ultimate goal of every organization is to have a happy customer and the journey to
retain a customer is much tougher than to acquire a customer.

But with Dynamics 365 for Customer Service and support, you can track and assist the customer
proactively.

With Microsoft 365 Customer support, you can provide a solution to the customer with touchpoints and
resolve their issues instantly.

KEY BENEFITS OF MICROSOFT DYNAMICS 365 FOR CUSTOMER SERVICE

  1. EMPOWER AGENTS: Agents are provided with customer service mobile application that provides a single view of all information which can be viewed on desktop as well as mobile device.
  2. DATA INTELLIGENCE: With an interactive dashboard and visualization, you can analyze the trends and opportunities.
  3. SELF SERVICE: Provides customers with a knowledge base portal and community forum, whenever and wherever assistance is needed.

CONCLUSION
For such support service and assistance to grow your business, we at Business Experts Gulf team is happy to help you with solutions.

Unify technology to get more from your data and support your customer with the needed guidance. Drop us an email at info@bemea.com to help you know more about Dynamics 365 for Customer Service Dubai, UAE.

Microsoft Dynamics 365 for Customer Service helps in creating a system for customer support. Satisfactory customers are very important for a successful business and this application provides the perfect solution for the same. With its 360o view of the customer support, the application helps in personalised service to improve the efficiency of the company. It has features that are also very beneficial for the company.

A Hub For Customer Service

The application has an inbuilt Customer Service Hub that enables the team to have a unified interface. This helps in keeping a track of all the queries and issues of the customers. It is interactive in nature and hence very useful for communicating with the customers on real-time basis.

Agreements At The Service Level

These agreements are inbuilt feature in the application that enables the user to track the level at which the customer is receiving the support. It helps in resolve the matters or issues of the customers faster and in an efficient manner.

Generate Service Scheduling and Activities

The Microsoft Dynamics 365 for Customer Service helps in scheduling management of work-order. With the help of the feature called Service Activities, the user can schedule visits within the working hours.

To understand the features of the application better, you can reach our professional team in UAE who will be available to assist you.

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