Microsoft Dynamics 365 Customer Service

Get More Customers by Providing Quality Services with Microsoft Dynamics 365 Customer Services in Dubai, UAE, Middle East & Globally.

Customer Service

We are Microsoft Dynamics 365 Solutions Partner

Microsoft Dynamics 365 Solutions  Partner

Dynamics 365 Customer Service in Dubai, UAE, Middle East & Globally

Microsoft Dynamics 365 Customer Service enterprise, The journey of acquiring a customer is not an easy task; the same is the journey to maintain the customer in our business. The success of a company depends on how happy their customers are.

Be proactive. Dynamics 365 for Customer service enterprise helps you better understand how your customers are tracking and in what way are you assisting them.

Microsoft Dynamics 365 Customer Services streamlines customer engagement and optimises customer service agents’ productivity leaving the company with increased sales and profits in Dubai, Abu Dhabi, UAE. Middle East & Globally.

In order to provide all information about services and products, one needs to opt for a flexible and adaptable customer services software solution. Microsoft Dynamics 365 Customer Service with Generative AI enterprise eliminates any glitches between customers and agents.

Every business requires customers to begin with, and success is also dependent on how customers are treated. That is why large organisations make sure to opt for the best customer relationship management software. Dubai’s No.1 CRM software solution is Microsoft Dynamics 365 Customer Service with Generative AI by BEMEA.

  • Promote brand awareness and customer loyalty at the same time with Microsoft Dynamics 365 Customer Services.
  • Allow your employees to unify and streamline data and technology to provide an enhanced customer experience.
  • Provide AI tools and customized solutions to customer care agents to work without pressure.
  • Allow your agents to handle multiple issues at the same time without making any human error.
  • Increase agent productivity and provide satisfaction with a single platform.

Customer Engagement


Customer Engagement



How BEMEA Helps in Organizations to Improve Customer Engagement?

  • Exceeded Support: Dynamics 365 Customer Services Enterprise improves the organisation’s CRM by providing AI-powered virtual agents who are ready to assist customers with the right solution at the right time. Agents and experts can share knowledge among themselves and with customers – providing the two-way benefit of happy customers and productive agents in UAE, Middle East & Globally
  • Promote Personalized Customer Services and Engagements: Customer care agents can get all information and details of customers hence, providing the accurate solution for every problem. Agents acquire to see customer insights and provide information and guidance over chats, voice, Facebook Messenger and WhatsApp. Agents can forecast customer needs and want by visiting their complete history.
  • Access to AI Tools: AI tools and recommendations allow the agents to solve customers’ issues faster and with accuracy. Agents can also handle multiple customers and problems quickly and error-free. Microsoft Team integration can solve a single issue with various members’ involvement from anywhere over any device. AI tools also reduce the dependency on humans.
  • See Latest Trends: Understand customers by seeing the latest and updated trends and insights to better understand the market condition. This also gives agents new and service-relevant topics to guide the customer better than before. Rendering services according to the latest market trends improves customer experience. As a result, conversion and retention rates improve.
  • Enhance Customer Experience with Voice Channel: Connect customers to the issue-specific agent in order to solve customer issues faster than ever. A better customer experience brings a higher brand value. A business grows quickly and acquires a strong brand identity through an effortless customer experience.

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Key Benefits Of Microsoft Dynamics 365 For Customer Service

Key Benefits Of Microsoft Dynamics 365 For Customer Service

  • Empower Agents: Agents are provided with customer service mobile application that provides a single view of all information which can be viewed on desktop as well as mobile device. Our customer service will enhance the executive’s proficiency for your organisation to reach business financial goals.
  • Data Intelligence: With an interactive dashboard and visualisation, you can analyse the trends and opportunities. The data insights and trends help business owners in decision-making.
  • Self Service: Provides customers with a knowledge base portal and community forum, whenever and wherever assistance is needed. Users can customise various options depending on their business requirements in Dubai, Abu Dhabi, UAE, Middle East & Globally.

Dynamics 365 Customer Services


Dynamics 365 Customer Dashboard

Critical Capabilities of Dynamics 365 Customer Services

  • Provide value to your customers by understanding customers’ journey by using Dynamics 365 Customer Services. The businesses can know their customers better and optimise the products or services to match the consumer’s requirements.
  • Communicate with customers on their desired channel anytime and from any device.
  • Promote accessible communication with integrated chat, SMS, Facebook Messenger, WhatsApp, Line, WeChat and such.
  • Share customer information with other/senior agents and managers. A seamless communication between multiple business departments will create an excellent working atmosphere.
  • Benefit from sentiment intelligence and service insights to provide supreme customer satisfaction and agent productivity. Business owners can improve accuracy in decision-making to a large extent.
  • Automatically assign the customer’s case and case history to the right agent for the job. Managing the tasks and tracking employee performances will be seamless with the use of this tool.
  • Act and respond faster to customer’s feedback and reviews and strategise modifications accordingly. As a result, customer retention rate increases due to a better customer experience.

Gain Customer Loyalty via MS D365 Customer Services

Why Bemea?

Unify technology to get more from your data and support your customer with the needed guidance. Drop us an email at to help you know more about Dynamics 365 for Customer Service Dubai, UAE, Middle East & Globally.

Microsoft Dynamics 365 for Customer Service helps in creating a system for customer support. Satisfactory customers are very important for a successful business and this application provides the perfect solution for the same. With its 360o view of the customer support, the application helps in personalised service to improve the efficiency of the company. It has features that are also very beneficial for the company in Dubai, UAE, Middle East & Globally.

A Hub For Customer Service

The application has an inbuilt Customer Service Hub that enables the team to have a unified interface. This helps in keeping a track of all the queries and issues of the customers. It is interactive in nature and hence very useful for communicating with the customers on real-time basis. We value our customers and introduced a wide-range of customised services to assist them.

Agreements At The Service Level

These agreements are inbuilt feature in the application that enables the user to track the level at which the customer is receiving the support. It helps in resolve the matters or issues of the customers faster and in an efficient manner. Maintaining transparency is our company’s motto, and we ensure that your business grows faster through reliable, dedicated, and transparent service from our experts.

Generate Service Scheduling and Activities

The Microsoft Dynamics 365 for Customer Service helps in scheduling management of work-order. With the help of the feature called Service Activities, the user can schedule visits within the working hours. As a result, it becomes easier for businesses to run their activities in a systematic and organised manner. Such business operations will fetch optimum usage of resources and cost-effectiveness.

To understand the features of the application better, you can reach our professional team in UAE who will be available to assist you.

Grow your business with the effective assistance of Microsoft Dynamics customer engagement.

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Supported Regions

UAE (Dubai, Abu Dhabi, Sharjah, Ajman, Umm Al Quwain, Fujairah, and Ras Al Khaimah), GCC (Bahrain, Kuwait, Oman, Qatar, Saudi Arabia) Yemen, Iraq, India, Lebanon, Indonesia, Pakistan, Africa, Canada, and USA, with Global approach.