Many of the capabilities provided by cloud and mobile became mainstream after 2013, necessitating an evolutionary position for IT service management. Therefore, Modern Service Management was conceived.
It’s not a framework; it’s not a product or something licensed.
MSM is simply…
A lens, intended to focus ITSM experts around the globe on the most important outcomes that evolve our customers from earlier, traditional IT models toward easier, more efficient, cost effective and agile service structures. You can also connect with us on our LinkedIn page Business Experts Gulf.