DYNAMICS TELEPHONY

Dynamics Telephony unifies your telephone system and Dynamics 365 in a Single User Interface giving:

• Inbound screen-pop based on the calling telephone number
• Telephony functions (answer, transfer, hold etc.) buttons embedded in Dynamics 365
• Automatic logging of telephone activity saved in the contact profile
• A suite of Dashboards for management to monitor telephone activity
• A suite of reports that cover telephone activity.
• An optional CRM embedded progressive dialler for outbound calling campaigns